Terms of Service
Last updated: January 2026
Acceptance of Terms
Welcome to sormantixa.top. These Terms of Service ("Terms") constitute a legally binding agreement between you and sormantixa.top AG, a company registered in Austria with registration number FN853614a ("Company", "we", "us", or "our"). By accessing or using our website at sormantixa.top or any of our services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with any part of these Terms, you must not use our website or services. Your continued use of our services constitutes acceptance of any updates or modifications to these Terms.
Description of Services
sormantixa.top provides e-commerce customer feedback analytics tools and related services designed to help businesses analyse customer feedback, improve customer satisfaction, and make data-driven decisions. Our services include but are not limited to:
- Real-time analytics dashboards and reporting tools
- Customer feedback collection and analysis systems
- Predictive analytics and artificial intelligence solutions
- Customer segmentation and behavioural analysis
- Custom reporting and data integration services
- Consultation and support services
User Obligations
By using our services, you agree to comply with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:
- Provide accurate and complete information when creating an account or using our services
- Use our services only for lawful purposes and in accordance with these Terms
- Not attempt to gain unauthorised access to our systems or other users' accounts
- Not interfere with or disrupt the integrity or performance of our services
- Not use our services to transmit harmful, offensive, or illegal content
- Comply with all applicable data protection and privacy laws when using our services
- Notify us immediately of any unauthorised use of your account
Intellectual Property
All content, features, and functionality available through sormantixa.top, including but not limited to text, graphics, logos, software, and design elements, are the exclusive property of sormantixa.top AG or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use our services for your business purposes in accordance with these Terms. You may not:
- Copy, modify, distribute, or create derivative works based on our services
- Reverse engineer, decompile, or disassemble any part of our services
- Use our trademarks, logos, or brand elements without our express written permission
- Remove or alter any copyright, trademark, or other proprietary notices
- Use our services to develop competing products or services
Data and Privacy
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
You retain ownership of any data you provide to us through our services. You grant us a licence to use, process, and analyse this data solely for the purpose of providing our services to you and improving our platform.
Payment Terms
If you purchase our paid services, you agree to pay all applicable fees as described in our pricing information. Fees are charged in advance on a subscription basis and are non-refundable except as required by law or as specifically stated in our refund policy.
We reserve the right to change our pricing at any time, with reasonable notice provided to existing customers. Price changes will not affect your current subscription term but will apply to subsequent renewal periods.
Limitation of Liability
To the maximum extent permitted by applicable law, sormantixa.top AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of our services.
Our total liability to you for any claims arising out of or relating to these Terms or our services shall not exceed the amount paid by you to us for the services in the twelve (12) months preceding the claim.
We provide our services "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Indemnification
You agree to indemnify, defend, and hold harmless sormantixa.top AG, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to your use of our services, your violation of these Terms, or your violation of any rights of another party.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Graz, Austria.
If you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights as a consumer under applicable EU consumer protection laws.
Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to your breach of these Terms. Upon termination, your right to use our services will cease immediately.
You may terminate your account at any time by contacting us or through your account settings. Upon termination by either party, we will delete your personal data in accordance with our Privacy Policy and applicable data protection laws, except where we are required to retain certain information for legal or regulatory purposes.
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, limitation of liability, indemnification, and governing law.
Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.
If you do not agree to the modified Terms, you must stop using our services and may terminate your account in accordance with the termination provisions above.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and sormantixa.top AG concerning our services and supersede all prior agreements and understandings.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
sormantixa.top AG
Währinger Straße 124
8039 Graz, Styria
Austria
Email: [email protected]
Phone: +43 3162958528