sormantixa.top

Privacy Policy

Last updated: January 2026

Data Controller Information

This privacy policy describes how sormantixa.top AG ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website sormantixa.top or use our services. As the data controller, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller:
sormantixa.top AG
Währinger Straße 124
8039 Graz, Styria
Austria
Registration Number: FN853614a
VAT Number: ATU85639271

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us, information collected automatically through your use of our services, and information from third-party sources when applicable.

Personal data we collect may include:

  • Contact information (name, email address, phone number, company name)
  • Technical information (IP address, browser type, device information, operating system)
  • Usage data (pages visited, time spent on site, click patterns, referral sources)
  • Communication records (correspondence, support tickets, feedback)
  • Marketing preferences and consent records
  • Analytics data for service improvement and user experience optimisation

How We Use Your Information

We use your personal data for various legitimate business purposes, always in accordance with applicable data protection laws. Our use of your data is based on legal grounds including consent, contract performance, legitimate interests, and legal obligations.

Specifically, we use your information to:

  • Provide and maintain our analytics services and platform
  • Process your inquiries and respond to your communications
  • Improve our website functionality and user experience
  • Send you important service updates and security notifications
  • Provide customer support and technical assistance
  • Conduct business analytics and service improvement research
  • Comply with legal obligations and protect our legitimate interests
  • Prevent fraud and ensure platform security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our cookie usage, please refer to our Cookie Policy, which provides comprehensive information about the types of cookies we use, their purposes, and how you can control them.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business (under strict confidentiality agreements)
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger (with appropriate safeguards)
  • With your explicit consent for specific purposes
  • To protect the safety and security of our users and services

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights include the right to access your data, correct inaccuracies, delete your information under certain circumstances, restrict processing, data portability, and object to certain types of processing.

Your specific rights include:

  • Right of access: Request information about the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data under certain conditions
  • Right to restrict processing: Request limitation of how we process your data
  • Right to data portability: Request transfer of your data in a structured format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent for processing where consent is the legal basis

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

Generally, we apply the following data retention principles:

  • Contact form submissions: Retained for 3 years for business communication purposes
  • Analytics data: Retained for 26 months in accordance with Google Analytics settings
  • Marketing communications: Retained until consent is withdrawn
  • Legal and compliance records: Retained as required by applicable law
  • Security logs: Retained for 12 months for security monitoring purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

As we are based in Austria (EU), your data is primarily processed within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions about this privacy policy, want to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Email: [email protected]
Phone: +43 3162958528
Address: sormantixa.top AG, Währinger Straße 124, 8039 Graz, Styria, Austria

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Consent: When you have given clear consent for specific processing activities
  • Contract: When processing is necessary for the performance of a contract with you
  • Legal obligation: When we must process data to comply with legal requirements
  • Legitimate interests: When processing is necessary for our legitimate business interests, balanced against your rights and freedoms